Greenlite Group counts many of the UK’s best-known household brands as customers. Its management team is driven by a commitment to excellence in customer service.
Working alongside Greenlite’s Board, Content Coms developed The Greenlite Experience: a pledge to be outstanding at all times. Given to every member of the team, this staff ‘bible’ uses a jargon-free tone to establish an expectation on every aspect of customer service, including guidance for those times when things happen outside of the plan.
Greenlite’s on-going process of measuring customer satisfaction offers proof that clients continue to score the team highly for service and delivery.
Greenlite was rewarded with the Investors in People (IIP) standard. The IIP Specialist who carried out the assessment praised the development of The Greenlite Experience, in particular.